Maya Maatouk
Principal Network Engineer Tier 4 Technical Support @Dell Technologies
Signup · Get unlimited contacts
WORK HISTORY
Principal Network Engineer Tier 4 Technical Support @Dell Technologies
Montpellier, FR
Role Overview: Delivered Tier‑4 technical support for Dell networking solutions, managing complex escalations and lab validations to resolve critical infrastructure issues.Key Responsibilities & Achievements: Provided Tier‑4 technical support for Dell enterprise networking solutions, addressing complex and non‑standard infrastructure issues in collaboration with Engineering and R&D teams. Led advanced troubleshooting and packet‑level analysis across OS10, OS9, and Enterprise SONiC environments to resolve critical and recurrent cases. Replicated customer issues and executed proof‑of‑concept (PoC) testing in lab environments to validate fixes and verify solution behavior. Handled sales escalations, serving as a bridge between technical support and sales teams to assess feasibility and ensure accurate technical responses for customer requirements. Supported enterprise customers during major incidents and data center outages through 24/7 on‑call coverage. Partnered with Product Engineering to identify firmware defects, validate corrective actions, and contribute to product reliability improvements. Key Achievement: Consistently maintained high customer satisfaction (CSAT) scores.
EDUCATION
UTBM
Engineer's degree, System, Networking, and LAN/WAN Management/Manager
SKILLS
ABOUT MAYA MAATOUK
I am a Senior Network Engineer at Dell Technologies with over a decade of experience in designing, migrating, and troubleshooting complex network infrastructures. Specializing in Tier 3 support, I thrive on resolving non-standard technical challenges that require deep analysis and a departure from \'the manual.\'My journey began with an engineering degree from UTBM and has evolved through major infrastructure migrations and high-stakes technical environments. I am passionate about operational excellence, network security, and delivering solutions that restore business continuity. Beyond the technical, I am an advocate for diversity in STEM and believe that \'nothing is impossible\' when you approach problems with persistence and a strategic mindset.Core Expertise: Network Design, Infrastructure Migration, Tier 3 Technical Support, Troubleshooting, Team Collaboration.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.