Mike Olivares
IT Techops Analyst @ASSA ABLOY Opening Solutions Americas
Signup · Get unlimited contacts
WORK HISTORY
IT Techops Analyst @ASSA ABLOY Opening Solutions Americas
New Haven, CT, US
Provide second level technical support for on-site and remote users• Resolve issues or ensure timely escalation to appropriate support level• Troubleshoot hardware software and PC operating issues (laptops, printers, mobile devices, etc)• Identify network/applications issues• Use ticketing system for tracking issues and problem resolution • Provide support on technical and engineering projects • identify and engage in security vulnerability remediation • Harden production machines in a manufacturing environment • Automate routine tasks• Solve problems at scale• Support IT network and server infrastructure
EDUCATION
Per Scholas
Infrastructure Support
Hill Regional Career High School
High School Diploma, Business and Technology
ABOUT MIKE OLIVARES
I am an experienced, creative, resourceful, dynamic, versatile, and detail-oriented IT technician with a strong base of fundamentals and resources.I am skilled in analyzing and resolving all application software, network or hardware incidents and requests from end-users. Follow up with reported complex incidents to ensure they are resolved, requests are filled, and customer communication is complete. I am adept at providing accurate and necessary information when available, leveraging my resources. I analyze critical data and information to assist in achieving optimal results. Contact support teams as necessary to assist with an incident resolution regarding system outages. Interact closely with customers to understand their needs and requirements. Deliver high-impact results through the effective combination of technical expertise, acute attention to detail, and interpersonal communication techniques. Proven ability to analyze and resolve any IT issue in a timely manner. I am committed to a process of lifelong learning in order to master my craft. I began my journey at around 9 years old, taking apart and repairing computers in my area with the guidance of my father, who is a retired systems engineer. CTF Player | I LOVE CRYPTOGRAPHY BSIDES CT CTF TOP 8 (5th place)Dell EMC service basics Network+ certified CCNA CertifiedSecurity+ certified Linux+ certified IBM Cyber Security ProfessionalTop 1% on tryhackme Per Scholas alumni | infrastructure support—Ask me about: Free educational resources—16••••••••20: 20••••••••19decode.Data {54696E6B65•••••22C20•••16D65206D61•••••••22C20••••••••42C20616E64206D75••••••••16E2E20}
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.