Neha Modi
Head of Customer Relationship Management @FYERS
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WORK HISTORY
Head of Customer Relationship Management @FYERS
Bengaluru, IN
Growth, Retention, CLM
EDUCATION
IMI Kolkata
Master of Business Administration (MBA), Marketing
Shri Shikshayatan School
Class XII, Commerce
St. Xavier's college, Kolkata
Bachelor of Business Administration (B.B.A.), Marketing
SKILLS
ABOUT NEHA MODI
8+ years in Growth, CRM, Retention, Loyalty and Customer Lifecycle.Leading CRM, CLM & ORM at Fyers.At Lenskart.com, my focus as a Manager centred around crafting and implementing innovative CRM strategies to enhance customer loyalty and retention. Our team had developed robust campaigns that engaged and built lasting relationships with customers, leveraging my proficiency in CLM and team management.My tenure at Spencer’s, where I managed CRM and loyalty operations, laid the groundwork for my current success. I now apply these skills to orchestrate complex marketing initiatives that have significantly contributed to our customer base\'s sustained growth. The collaborative efforts and strategic direction of our marketing team underscore our dedication to delivering excellence in every customer interaction.
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