Zakine Lionel
Customer Sucess Account Manager @Microsoft
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WORK HISTORY
Customer Sucess Account Manager @Microsoft
Issy-les-Moulineaux, FR
Key Responsibilities:Build and maintain strong relationships with key customers, serving as the primary point of contact for all post-sales activities.Develop and execute account plans that align with customers\' business goals and objectives.Collaborate with customers to understand their needs and identify opportunities for upsell and expansion.Work closely with cross-functional teams, including sales, support, and product, to ensure timely resolution of customer issues and to provide proactive support.Analyze customer usage data to identify trends and patterns, and provide recommendations for improving product adoption and engagement.Deliver regular business reviews to customers, highlighting key metrics and providing insights and recommendations.Ensure customer satisfaction and retention through effective communication, issue resolution, and proactive engagement.Serve as a customer advocate, providing feedback to product teams to influence product roadmap and feature development.
EDUCATION
Université Paris 13
DESS, Genie Logiciel
Lycee Edgar Quinet
Baccalauréat, Biologie, général
SUPINFO
Ingenieur (VAE), Informatique
SKILLS
ABOUT ZAKINE LIONEL
I have over 20 years of experience in the IT services industry, working in an international BtoB environment. Throughout my career, I have held several senior positions, including senior consultant, technical architect, project manager, and team manager.My extensive background includes working with financial companies such as SGCIB and Credit Agricole CIB, where I was responsible for support, project management, and tool implementation such as automation, DevOps, supervision, and cloud portal.As a certified cloud specialist with expertise in Azure and Microsoft public cloud, I was also involved in IT transformation programs on Hybrid Cloud. For the past five years, I have been working at Microsoft, where I help customers onboard to the cloud and manage their projects and deliveries successfully.
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