James Green
Customer Solutions Consultant @ada CX
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WORK HISTORY
Customer Solutions Consultant @ada CX
Toronto, ON, CA
EDUCATION
Alexander Mackenzie High School
Ontario Seconday School Diploma
Brock University
Bachelor of Education - BEd, Adult Education
Algonquin College of Applied Arts and Technology
Ontario College Diploma, Business
ABOUT JAMES GREEN
I’m an experienced people leader and relationship manager with 9+ years in B2B SaaS, including 7 years leading high-performing Customer Success and Support teams.I have designed, developed, and executed programs that drive measurable improvements in adoption, growth, retention, and NPS metrics. My focus is on customer enablement, helping customers not only see value, but achieve it confidently and consistently through a mix of personalized support, scalable onboarding, and content creation for self-serve education.I lead with clarity, care, and a bias toward action. I take pride in building strong teams, trusted relationships, and processes that create meaningful outcomes for both customers and the business.
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