Jonathan Horovitz

Customer Solutions Consultant @ada CX

Vancouver, BC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2024 — Present

Customer Solutions Consultant @ada CX

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Vancouver, BC, CA

Helping global enterprise brands get the most out of AI-powered customer experience. I sit at the intersection of solution engineering and customer success — owning the full post-sale technical relationship from onboarding and implementation through renewals and expansion. I build AI Agent workflows, architect conversation designs, and partner with customers to make AI a core part of how they serve their customers. Equal parts technical consultant and strategic advisor.

EDUCATION

2012 — 2014

University of Toronto - Rotman School of Management

Master of Business Administration (M.B.A.)

2001 — 2004

Markham District High School 2004

Ontario High School Diploma

2014 — 2014

IE Business School

Master of Business Administration (M.B.A.)

SKILLS

InvestmentsRisk ManagementCustomer SupportLogo DesignManagementMicrosoft WordTeam LeadershipAnalysisDerivativesFinancial AnalysisInformation ManagementMarket ResearchNegotiationEconomic ResearchLeadershipMarket RiskFinancial ModelingCustomer RetentionData AnalysisValuationAnalyticsOnline MarketingBusiness StrategyMicrosoft ExcelProject ManagementStrategyTrainingFinanceBloombergPolitical Risk AnalysisAnalytical SkillsEntrepreneurshipEquitiesContract NegotiationBusiness DevelopmentBusiness AnalysisFixed IncomeMicrosoft OfficeSales

ABOUT JONATHAN HOROVITZ

I have a unique ability for seeing the potential in every situation. I am a consistent goal setter, accomplishing them through hard work and resilience.I\'m always open to meeting new people from different backgrounds. Feel free to get in touch!

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