Lutchenca Lut Medeiros
Marketing Specialist @Workana
Signup · Get unlimited contacts
WORK HISTORY
Marketing Specialist @Workana
I focused on strategic planning and cost optimization for projects in the hospitality and restaurant sectors. I worked closely with clients to identify inefficiencies and develop actionable strategies that enhance their operational performance. My experience has equipped me with a deep understanding of the industry\'s unique challenges and opportunities.
EDUCATION
ILAC
Pós-graduação Lato Sensu, Ensino de Inglês como Segundo Idioma
Universidade Federal do Rio Grande do Norte
Bachelor's degree, Advertising
Georgian College
Postgraduate Degree, Marketing Management
Universidade Federal de Pernambuco
Graduação, Publicidade
SKILLS
ABOUT LUTCHENCA LUT MEDEIROS
I’m a customer operations and technical support professional with experience working in fast-paced SaaS environments, where solving complex problems requires both analytical thinking and a strong understanding of people.My background includes supporting customers at scale at Hostinger, where I diagnosed and resolved technical issues related to hosting infrastructure, domains, and website performance while consistently meeting strict operational KPIs. Working in a high-volume environment strengthened my ability to troubleshoot systems, identify patterns in customer issues, and deliver clear solutions under pressure.What drives my work is the intersection between systems and people. I’m particularly interested in understanding how operational processes, product design, and customer experience interact. Rather than only solving individual issues, I focus on identifying recurring problems and contributing to improvements in workflows, documentation, and support processes.I bring a systems-thinking mindset to customer operations — combining technical troubleshooting, data-driven insights, and strong communication to improve how organizations support and retain their users.I’m currently seeking opportunities in Customer Support, Customer Success, or Operations within technology companies, where I can contribute to scalable support systems, cross-team collaboration, and better customer experiences.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.