Luke L. Xi
IBM
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WORK HISTORY
@IBM
London, GB
EDUCATION
The University of Sheffield
Master's Degree, Data Communication
ABOUT LUKE L. XI
Salesforce Certified Consultant/Admin with 6+ years of experience in supporting thousands of Salesforce users across multiple timezones. • Certified Tableau CRM and Analytics Consultant and Developer (Now CRM Analytics)• Experienced in Salesforce Sales Cloud, Service Cloud, Experience/Community Cloud and Analytics Cloud•Trained over 500 end users and junior Salesforce consultants since 2017. • Worked in both B2C and B2B industries •Set up Salesforce Sales/Service Cloud from scratch. Lead system designer building data models for Sales, Services, HR, Delivery, and Billing team. •Passionate about helping teams solve business problems with Salesforce, particularly using process automation tools. •In-house Salesforce Business Analyst experience to effectively elicit requirements from end-users and decide actionable plans.•Sales and Lead Control procedure implementation
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