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Luis Madriz
Product Owner D365 Crm Sales @RAA
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WORK HISTORY
Product Owner D365 Crm Sales @RAA
AU
As a Product Owner with a focus on Microsoft Dynamics 365 Customer Service and Sales, I lead the vision, development, and continuous improvement of capabilities that empower sales and support teams to deliver great customer experiences. I collaborate closely with cross-functional stakeholders to translate business needs into scalable, user-friendly solutions that enhance productivity and streamline processes- Dynamics 365 Customer Service & Sales modules- Stakeholder engagement, user story mapping and requirements gathering- Agile product development and backlog management- End-to-end CRM lifecycle management
EDUCATION
Clark University
MBA, Master of Business Administration
UNEFA (IUPFAN)
Bachelor of Engineering, Systems Engineering
SKILLS
ABOUT LUIS MADRIZ
As a Systems Engineer and MBA qualified Product Manager, my areas of expertise encompass:• Analysing and evaluating complex business situations and developing cost effective systems solutions to address issues or high level information requirements• Aligning technology solutions with business requirements and priorities• Leading teams to improve business processes, meet objectives, reduce costs and develop the competencies of their key staff• Assisting line managers identify areas for improvement and implement the necessary process changes to elevate operational efficiency and performance• Building efficient organisational units, developing and mentoring future contributors and creating clear visions aligned with a company’s strategic direction• Establishing project controls, reporting and forecasting project performance• Completing complex projects within demanding budget and time constraints• Influencing key stakeholders and internal and external vendors and resolving conflicts about complex issues
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