Luis Miguel Marquez A.

Head of Collections Latam @Jeeves

Ciudad de Mexico, MX

Build out and oversee a team to handle collection processes at a rapidly growing international company, utilizing industry leading practices and success indicators• Drive continual automation and measurement against critical collection metrics, operational goals, and key reporting• Oversee the collection of outstanding credit to minimize losses and delinquencies without constraining growth• Work cross functionally with other finance, engineering, and in-country team members to create and implement collections policies and procedures that minimize credit loss• In conjunction with Risk team members, manage complex credit risk and collections cases through work-outs and other alternative collections strategies• Manage and own Regional Collections Portfolio• Prepare regular reports on collections efforts and report out to Sr. Leaders• Manage the Vendor Outsourcing process. Includes Selection, Onboarding, Performance MgmtMain Achievements:∆ Reduction of Past Due of 40% in the first three months.(Dec 2022 vs Apr2023). Credit Cards, Working Capital & Growth Loans∆ Collection rates above 99% every month (Jan 2024 to Jun 2024(∆ Usage of a Power BI to stablish the KPIs and track daily performance for the region the credit and collections. ∆ Hire a OCA in every country to assist with collection process.

Tecnológico de Monterrey

Management Financiero , Alta Direccion

Universidad del Valle de México

Licenciatura, Administracion de Empresas

Tecnológico de Monterrey

Maestria, Finanzas Internacionales