Ludivine Grosjean
Field Application Scientist @Merck Group
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WORK HISTORY
Field Application Scientist @Merck Group
Immunology expertise: High Sensitivity Immunoassays (SMC®), Multiplexing Immunoassays (Luminex™), Clinical Studies, R&D projects• Pre and Post sales Operations for selling high values technological instruments and related products• Remote and on-site demonstration, trainings, specific assay developments/design, troubleshooting • Project management• Creation for full remote work handling solutions (presentations, training videos…)• Customer support (level 1 & 2): complaint handling and internal liaison following the internal management complaint processes. Establishment and following of needed corrective actions• Technical referee regarding the instruments and related products both as internal and external technology expert• Full liaison in between all the internal departments (marketing, manufacturing, sales team… ) and the customers• Assisting/organising seminars, webinars, international congresses, workshops• Identification and contact with Key Opinion Leaders
EDUCATION
Université Paris Cité
Specialist Postgraduate Diploma (DESS), Biological and chemical analysis
Université Joseph Fourier (Grenoble I)
PhD, Biotechnologies
University of Glasgow
Master's degree, Molecular Biology
ABOUT LUDIVINE GROSJEAN
Field Application Scientist chez Merck Group
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