Abdul Dileep
Merck Project Management Sr Specialist Scientist @Merck Group
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WORK HISTORY
Merck Project Management Sr Specialist Scientist @Merck Group
IN
May 2019 – Present Expert Technical Consultation & Scientific SolutionsDelivered precise, science-driven solutions to complex customer inquiries, ensuring high satisfaction and repeat business.Specialized in tailored product recommendations, cross-referencing, and issue resolution, optimizing customer experience. Project Management & Digital TransformationLed cross-functional projects, streamlining CRM platforms (Salesforce, SAP ERP, TrackWise) and improving workflows.Applied Lean Six Sigma & Agile methodologies, reducing response time and enhancing customer engagement.Managed stakeholders across R&D, Quality, and Regulatory teams, aligning business and technical goals. Process Improvement & Innovation (Kaizen & Innospire Ideas)Spearheaded Kaizen & Innospire innovation initiatives, leveraging data insights to enhance efficiency and operations.Developed streamlined workflows, improving CRM performance and reducing inquiry resolution time. Leadership & Stakeholder ManagementTrained & mentored teams, fostering knowledge-sharing to upskill scientists, sales teams, and support staff.Collaborated with R&D, Regulatory, and Quality teams, ensuring smooth execution of key projects. Quality Assurance, Audits & ComplianceContributed to internal & external audits, ensuring ISO, NABL, and QMS compliance.Implemented CAPA (Corrective & Preventive Actions), improving product reliability and customer trust. Awards & Recognitions Spotlight & Impact Awards for innovation, leadership, and operational excellence. Recognized for achieving high TAT, NPS scores, and process optimization. Key Achievements Managed a diverse product portfolio: Life Science Reagents (Molecular Biology, Cell Culture, Antibodies), Labware, and Advanced Analytical Solutions. Developed & executed training programs, enhancing team expertise. Led continuous improvement projects, optimizing workflows and enhancing customer experience
EDUCATION
Sri Venkateswara University
Bachelor's degree
Central Food Technological Research Institute, Cheluvambe Mansion, Mysore.
Doctor of Philosophy - PhD
Sri Venkateswara University
Master's degree
ABOUT ABDUL DILEEP
With 13+ years of experience in Life Sciences, Molecular Biology, Biochemistry, Cell…
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