Lucy Zhu
Design Strategist @PHOENIX
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WORK HISTORY
Design Strategist @PHOENIX
Stuttgart, DE
I specialise in facilitating strategic workshops that drive decision-making, align business objectives, and unlock new opportunities. By turning complex insights into actionable, customer-centred design strategies, I have helped organisations shape their service and product offerings with clarity and impact.My experience spans end-to-end design processes, ensuring seamless collaboration across cross-functional teams. I have led market and user research initiatives to inform data-driven decisions, delivering innovative, market-validated outcomes. Additionally, I have contributed to proposal writing and client engagement, fostering long-term partnerships and driving business growth.
EDUCATION
Politecnico di Milano
Bachelor's degree
Domus Academy
Master's degree
ABOUT LUCY ZHU
I\'m a Service Designer and UX Researcher with 4+ years of experience shaping meaningful, user-centred strategies across sectors including healthcare, energy, consumer tech, and branding.I work at the intersection of business strategy, service design, and user research, collaborating with cross-functional teams to deliver innovative, scalable solutions.My ability to connect ideas and people sets me apart, transforming complexity into clarity through storytelling, facilitation, and strategic insight.Currently based between Stuttgart and Milan, I bring an international mindset, emotional intelligence, and creative leadership to every project.I do not bite, so please feel free to reach out :)
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