Lucy Q.
Senior User Researcher @Monzo
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WORK HISTORY
Senior User Researcher @Monzo
London, GB
EDUCATION
Blue Coat School Liverpool
A Levels
University of Liverpool
Bachelor's Degree
UX Design Institute
Professional Diploma
ABOUT LUCY Q.
Hey! I\'m Lucy and I’m a Liverpool-based researcher, insight professional and strategist. I help develop solid and data-driven strategies across both brand and product spaces. I believe in the value of using insights, data and customer empathy to make better decisions.I\'ve spent the last decade working with brands to deeply understand who their customers are as well as identifying growth opportunities, driving innovation and improvements for products, defining and refining marcomms about who they are and what they stand for, and improving user/customer experiences. I’m a mixed-methods researcher in the truest sense - I’m 50/50, down the middle, by design. I’m as happy conducting interviews and focus groups, as I am crunching the numbers.
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