James Lynden
Lead User Researcher @Monzo
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WORK HISTORY
Lead User Researcher @Monzo
London, GB
Leading user research across the Wealth collective, covering Investments, Savings and Pensions. Insights guiding strategic shifts in UX and product offering, influencing product launches, growth initiatives, information architecture and product vision. Above all, it\'s about creating wealth products that work for everyone, boosting financial inclusion.
EDUCATION
University of Copenhagen
Master of Arts (M.A.), Cognition and Communication
Durham University
Bachelor of Arts (B.A. Hons), Philosophy
SKILLS
ABOUT JAMES LYNDEN
Hey! James here: imaginative, change-driving, user research and innovation lead. 🧰 I bring to the table a jam-packed insights toolbox and a global mindset. It\'s the result of 15 years\' experience in research and innovation roles, for major tech brands (O2, B&O, Spotify, Monzo) and nimble agencies, living across Europe. I find my flow facilitating discovery journeys and untangling complex topics, drawing on systems thinking, ethics and cognitive science to bring a fresh perspective.KEY SKILLS User Research | Product Discovery | Innovation Management | International Research | Mixed Methods | Qualitative Research | Research Ops | Survey Design | Workshop Facilitation | Coaching | Agency Management
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