Lucien Jacomb
Servicenow Architect @Gw Pharmaceuticals Plc
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WORK HISTORY
Servicenow Architect @Gw Pharmaceuticals Plc
Cambridge, GB
Combine 2 instances together to support the organisation during its merger.• Rebuilt the ITSM processes while the 2 organizations merged to support the business• Stood up the Agile module, defined and standardized the development stream for the ServiceNow team which has since been scaled up to support other business areas• Onboarded Team Development to speed up the teams deliverables to production under strict guidelines from change, DQA and compliance teams• Lead ServiceNow contact for EMEA, APAC and Latam regions.• Primary contact as the subject matter expert (SME).• Work with the stakeholders to define and implement processes.• Train and support teams being onboarded to the single instance.• Expand on knowledgebase allowing teams to self-serve.• Work bau tickets.
EDUCATION
Fourways High School
Matric Diploma, Business/Managerial Economics
Computer Training Institute
IT Diploma, Computer Engineering
SKILLS
ABOUT LUCIEN JACOMB
I have worked in the IT industry for over 20 years, supporting Front, Middle and Back Office staff. I am customer focused and process-driven and have a good understanding of business procedures and infrastructure of an organization. I am pragmatic in my resolution of IT problems, and have a structured approach to my work.
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