Lucie Chaligne
Customer Service Team Manager Fr Paris Pod (English and French), Delivery Station Liaison @Amazon
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WORK HISTORY
Customer Service Team Manager Fr Paris Pod (English and French), Delivery Station Liaison @Amazon
GB
French market - Paris regionLeadership:· Effectiveness in developing a large team of customer service associates.· Ability to engage team members in group discussions· Understanding of effective coaching techniques· Ability to support people through individual development plans· Proficient listening and overall communication skills· Positive communicator who is sensitive to having difficult conversations to motivate associates to engage our customers in a positive style· Ability to confidently facilitate team discussions and communicate business messages· Demonstrates a high level of professionalism and is approachableOperational Delivery:· Time management and organizational skills· Completes tasks on time to a high quality standard· Takes action on issues and opportunities raised in team Gemba discussions or continuous improvement initiatives· Helps associates understand the performance bar and supports them to reach it· Develops and achieves performance goals and objectives in line with the network wide vision and goals· Encourages team engagement· Engage with stakeholders from Amazon Logistics through reporting and regular calls. Represent the Voice of Customer in the Delivery Stations and solve problems preventing redelivery to customers· Audit customer contacts and take part in calibration sessions to ensure we maintain a high bar for customer interactions· Travel to Delivery Stations (approx. 25% of time) to visit teams and build relationships with stakeholders and partners
EDUCATION
Lycée Le mans Sud
Baccalauréat, Science Techniques de la Gestion
Chambre de Commerce Le Mans
BTS brevet technique superieur in 2 years shandwich course, MUC (management des unitées commercials)
SKILLS
ABOUT LUCIE CHALIGNE
Always work with a customer first approach, I built strong skills in communication and relationship.I have skills in driving the sale, merchandising, training, stock management, and coaching.Demonstrated a fantastic customer relation, and always focused on putting the customer first.Endeavour to resolve customer complaints that are a win-win for both the customer and the business.Passionate person who want to grown with the company and drive the team with it.A bit about me I came in UK in 2014 just before Christmas time, and start to work in House of Fraser; where I met a fantastic team.I like my walks, and be outside but I am happy as well to stay hours inside to dance.I start Salsa around 2018 and I love it.My person purpose : « To encourage everyone to use their voice and highlight the value of their ideas and opinions to contribute to creating a better workplace for everyone”.Driving licence.
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