Luci Cudmore

VP Cx Strategy and Solutions @Foundever

Brands today want to disrupt the status quo. And they expect solutions that will increase lifetime customer value. Traditional tactics and strategies are no longer acceptable. Ever-changing brand engagement and CX landscape demands a fresh and creative approach. Imagine if you could partner with someone who understands your brand, who specializes in outcomes-based business models, and who sees solutions through the lens of your customers? My solutions have realized double digit revenue growth, lowered overall cost to serve, increased resolution rates, and NPS. I focus on enhancing your digital and transformational roadmap to help sell more, resolve faster, decrease customer effort all while improving the customer and agent experience.Interested in disrupting the status quo? Let’s talk!