Lucas Perissinotto
Customer Support Specialist @Rippling
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WORK HISTORY
Customer Support Specialist @Rippling
Santa Barbara, CA, US
Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues.Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment.Respond promptly and professionally to customer inquiries via email, chat, or video conferencing.Resolve product or service issues by understanding the customer\'s complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.Document and track customer interactions, transactions, comments, and complaints using the company\'s CRM system.Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers.Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.
EDUCATION
Santa Barbara City College
Business Administration
University of California, Riverside
Bachelor of Business Administration - BS, Finance, General
San Marcos High School
High School Diploma
ABOUT LUCAS PERISSINOTTO
Operations-focused professional with expertise in customer support, systems workflows…
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