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Lucas Ortega
Ux Manager @Mercado Libre
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WORK HISTORY
Ux Manager @Mercado Libre
AR
Lead and scale multidisciplinary UX teams across complex, high-traffic product ecosystems- Define and drive UX strategy aligned with product vision and business objectives- Partner closely with Product, Engineering and Business leaders to ensure design impact at scale- Foster team growth through mentorship, clear direction and strong design leadership practices- Contribute to the evolution of design maturity, processes and culture within the organization.UX Manager - Seller ExperienceLed the UX organization responsible for core business management tools for Mercado Pago sellers, including Seller Tools (Metrics, Sales, Collaborators), Costs, Cost Simulator, Reporting and Mercado Pago Home across Desktop and Mobile. Managed and scaled a team of 30 UX professionals, with 4 Project Leaders reporting directly to me.UX Manager - Acquiring / Tu NegocioLed a UX organization composed of 6 Project Leaders and 4 Technical Leaders, covering the full “Tu Negocio” product suite within Mercado Pago. Owned UX strategy for products such as Mercado Pago Home, Pricing, Reporting, Business Metrics, Sales, Omnichannel, Costs and Management Software, driving alignment across UX, Product and Business.UX Manager - Software (Current Role)Currently lead the UX organization for Mercado Pago Management Software, a regional mPOS / ERP platform for sellers. Manage a leadership team of 4 Project Leaders and 1 Technical Leader, overseeing UX for products including Point of Sale, Catalog, Metrics, Invoicing, Collaborators, Suppliers, Customers, Gastro and Mercado Pago Home.
EDUCATION
Universidad de Morón (Oficial)
Graphic Designer, Diseño gráfico
Instituto Cardenal Stepinac
Perito Mercantil, Contabilidad y gestión empresarial
SKILLS
ABOUT LUCAS ORTEGA
UX Manager & Design Leader with 20+ years of experience scaling multidisciplinary teams and driving product strategy within complex, high-growth organizations. Currently leading the Software mPOS Team at Mercado Libre, I oversee design excellence for a critical business unit across Argentina, Mexico, and Brazil.My career is defined by a focus on the intersection of Design, Technology, and Business Outcomes. I don\'t just build teams; I build environments where design maturity thrives, and where teams are empowered to take ownership of large-scale product ecosystems.Strategic Focus Areas:Organizational Design & Scaling: Proven track record of evolving design practices and leading teams through rapid growth and digital transformation.Leadership through Influence: Expert at navigating fast-moving, ambiguous contexts by aligning cross-functional stakeholders (Product, Engineering, and Business) under a unified vision.Cultural Transformation: Passionate advocate for DE & I. As the LatAm Lead for PRISM (Avanade/Accenture), I have driven regional initiatives for inclusion and equity, proving that strong cultures are the foundation of sustainable performance.I believe that exceptional products are a byproduct of a shared sense of purpose and clear strategic direction. My goal is always to deliver meaningful impact—not just for the user, but for the organization’s bottom line.Core Expertise: Design Leadership | Systems Thinking | Strategic Planning | People Development | Organizational Maturity | Stakeholder Management.
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