Leandra Schrag
Customer Success Account Manager @微软
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WORK HISTORY
Customer Success Account Manager @微软
Calgary, AB, CA
Providing Microsoft clients with end to end delivery support to ensure they get the most from their Microsoft solutions and capabilities.
EDUCATION
The University of Calgary
B.Sc
SKILLS
ABOUT LEANDRA SCHRAG
As a proven change management leader, my focus is centered on helping clients to articulate their vision for change, developing a strategy and roadmap to achieve that vision and ensuring successful uptake of any new ways of working introduced through the roadmap, so that clients achieve maximum return on investment. Vision & Strategy Development: I excel at helping clients articulate their vision for change. Crafting a clear and compelling vision is crucial for successful transformation. Client Relationship Management: Building strong relationships with clients is essential. My ability to understand client needs and collaborate effectively contributes to successful outcomes. Digital Literacy and Technology Frameworks: Navigating the digital landscape can be challenging. My expertise in digital literacy and understanding technology frameworks ensures that clients can adapt and thrive. Technology Roadmaps and System Implementation Support: Creating roadmaps that guide clients through technology adoption is vital. My support during system implementation ensures a smooth transition. Change Strategy Development and Implementation: Change management is an art. My strategies help organizations embrace change, minimize resistance, and achieve their goals. Team Coaching & Workshop Design and Delivery: Empowering teams through coaching and well-designed workshops is impactful. My facilitation skills foster learning and growth.
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