Linda Laggos
Sr Technical Writer @Swampfox Technologies
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WORK HISTORY
Sr Technical Writer @Swampfox Technologies
SC, US
Maintain over 2,500 pages of online and PDF-based technical customer documentation for all products as sole Technical Writer at the company.Moved over pages from PDF-based documentation to online format for improved customer experience.Building Udemy-based blended microlearning video and online technical onboarding and training content.
EDUCATION
University of Illinois Urbana-Champaign
Bachelor’s Degree, Teaching of Secondary English (minor in Mathematics)
University of Illinois Urbana-Champaign
M.Ed., Curriculum and Instruction
IBM - Internal
Completed IBM's Emerging Leaders (Top Talent) Program (2010 - 2012), Organizational Leadership
SKILLS
ABOUT LINDA LAGGOS
Innovative and dedicated professional able to leverage extensive experience that includes assessing needs, developing, and coordinating blended training programs and deliverable documents for all levels of end users.Strong facilitation and curriculum design skills along with proven record of designing, piloting, scheduling, marketing, reviewing, revising, and evaluating training programs and deliverable documentation.Demonstrated capacity to plan programs and provide cross-divisional training. Perform thorough research and analysis and continuously improve existing as well as develop new training materials.Documented success with architecting and implementing Digital Adoption Platform (DAP) programs for optimal customer and employee onboarding and performance support.Known for Systems Thinking.
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