Robert Dixon
Senior Product Manager @Swampfox Technologies
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WORK HISTORY
Senior Product Manager @Swampfox Technologies
Columbia, SC, US
Owns Survey Voice of Experience call center survey product and Active Management and Monitoring Services (AMMS)- Assessing compatition and developing sustainable differentiators through unique value propositions- Manages third-party partnerships, including white-label solutions and software agreements- Develops strategies for monitoring CCaaS and UC platforms, including Teams MTR rooms- Leads product roadmaps, requirement gathering, and implementation for enterprise clients- Collaborates with engineering, sales, and marketing teams to enhance CX offerings- Developed collateral for pricing, marketing and internal education for sales team - Assits in building custom demos for portential clients showcasing latest product functionality
EDUCATION
University of South Carolina
Bachelor of Science - BS, Marketing and Management
ABOUT ROBERT DIXON
Passionate about delivering exceptional customer experiences with a customer-first mentality, I thrive in solving complex problems for enterprise accounts. With a deep understanding of call center technologies, unified communications, and experience monitoring, I ensure that businesses stay ahead by actively listening to the voice of the customer. My expertise spans product management, strategic partnerships, and marketing, enabling organizations to enhance their CX and operational efficiency. I excel in cross-functional collaboration, driving innovation through cutting-edge solutions and AI-driven technologies. My industry experience spans healthcare, utilities, telecom, retail, and finance, working with contact centers ranging from 50 to agents to optimize operations and drive customer engagement at scale.
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