Louisa Butler
VP, Customer Experience @Continental Properties
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WORK HISTORY
VP, Customer Experience @Continental Properties
EDUCATION
Georgetown University
BA
Carnegie Mellon University
Master of Design
SKILLS
ABOUT LOUISA BUTLER
I am a CX and design leader who specializes in creating intuitive, desirable, and data-driven experiences that put customers at the center. With deep expertise in customer experience strategy, service design, and product design, I help organizations bridge the gap between customer needs and business objectives, creating solutions that drive desired customer outcomes, such as increased engagement, loyalty and satisfaction.Extensive experience leading CX, design, and customer research teams and delivering successful projects across diverse industries, including insurance, financial services, technology, e-commerce, the U.S. Military, and health & wellness.My specialty areas include- CX Strategy & Measurement - Human-Centered Research & Design - Service Design & Omnichannel Experience- Product Design I am always interested in connecting with other CX specialists and designers to exchange ideas, tackle complex challenges, and collaborate on innovative ways to elevate customer experience and product innovation.
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