Louimiah Lavinier
IT Support Specialist @UES
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WORK HISTORY
IT Support Specialist @UES
Provided Tier 2 technical support and incident resolution within SLAs using ITSM tools.• Investigated and escalated security incidents.• Managed Active Directory users, groups, permissions, and access controls following least-privilege principles.• Installed, configured, and secured Windows endpoints and mobile devices (iOS/Android) per security standards.• Supported endpoint security, VPNs, and Microsoft 365 access issues.• Assisted with Windows Server monitoring, patching, and backups.• Delivered Smart Hands support for integrations team and network infrastructure.
EDUCATION
DeVry University
Associate of Applied Science, Cyber Security and Networking
ABOUT LOUIMIAH LAVINIER
Possess two years of exceptional customer service experience, offering a patient demeanor, and burgeoning technical expertise. • Armed with CompTIA Network+ and Linux+ certifications, along with a background as a former training director/manager highlights adept troubleshooting and user concern resolution. • Maintaining a stellar 4.0 GPA in Cyber Security and Networking at DeVry University, along with using labs to sharpen skills in firsthand network, and device troubleshooting.
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