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Lou Ann Heare
Regional Technical Service Manager @Transaction Network Services (TNS)
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WORK HISTORY
Regional Technical Service Manager @Transaction Network Services (TNS)
Reston, VA, US
Integral member of local Operations who works closely with both the Business and Operations Departments to ensure that Customer Satisfaction is operating within the optimal levels. Ensures effective delivery of customer service/satisfaction - maintaining effective communications with customers to ensure they are informed and we are performing consistently within Service Level criteria. Liaison to customers dealing with any concerns relating to delivery or support of service. Assist with implementations, troubleshoot issues, and work with partners and customers and TNS global resources to deliver customer success. Supports internal customers also and work closely with other Network Operation’s teams to ensure that continual service improvement is provided in the services that we support.
EDUCATION
West Virginia University
Bachelor of Arts (BA), Sociology
SKILLS
ABOUT LOU ANN HEARE
A results oriented management professional with over 20 years of experience and a strong background in telecommunications who possesses excellent communication, interpersonal and leadership skills seeking a challenging management position where my talents can be effectively used to improve operations. Proven track record in building highly effective support teams and organizations across the globe. Specialties: ITIL, Process Improvements, Lean Six Sigma, Implementation of LAN/WAN services, Off Shoring of work functions
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