Lorna
Information Technology Support Team Lead @Jazz Pharmaceuticals
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WORK HISTORY
Information Technology Support Team Lead @Jazz Pharmaceuticals
London, GB
Leading and supporting the End User Services team to deliver fast, reliable IT support. Hands-on with escalations, guiding engineers, and ensuring a smooth, high-quality tech experience for all users.
EDUCATION
University of Greenwich
HNC, Business Information System
SKILLS
ABOUT LORNA
After four rewarding years in Formation Assurance, I’m excited to return to the fast-paced, people-focused world of the Service Desk—where my passion for hands-on problem-solving, user support, and continuous improvement truly comes to life. With 20+ years of hands-on IT experience, I bring deep technical knowledge and a proven track record of leading service teams, supporting projects, and driving IT excellence. I’ve spent over a decade in Service Desk and Deskside Support Team Leader roles, where I honed my ability to lead teams, implement processes, and deliver exceptional service. Passionate about:ITIL, Governance & ComplianceISO/IEC 27001, CISMP, Cyber Security FoundationsProcess Improvement & Framework ImplementationConsistently Delivering Outstanding Customer Service
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