Lori Kelledjian

Service Delivery Manager @OnX

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2025 — Present

Service Delivery Manager @OnX

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Toronto, ON, CA

EDUCATION

1983 — 1986

Pratt Institute

Master of Science - MS

2005 — 2006

York University – Faculty of Liberal Arts & Professional Studies

Certificate

N/A

Kutztown University of Pennsylvania

BS

SKILLS

AvayaBusiness IntelligenceProject Portfolio ManagementSdlcBusiness Process ImprovementTeam ManagementTroubleshootingBusiness ProcessQuality AssuranceBusiness AnalysisCustomer SatisfactionRecruitingIT ManagementProcess ImprovementProject PlanningPre-SalesSoftware DocumentationDisaster RecoveryPmpSharepointItilVendor ManagementCall CentersConsultingCloud ComputingCross-Functional Team LeadershipTelecommunicationsCall CenterIntegrationProject ManagementIT StrategyManagementIT Service ManagementLeadership

ABOUT LORI KELLEDJIAN

Accomplished Telecommunications/Project Management leader who leverages strong interpersonal skills, flexibility, and teamwork to achieve business process objectives. A subject matter expert in the Nortel product line specializing in Contact Centre applications. Also have worked on the Avaya product line. Development, project management, implementation, and application reviews of systems that achieve cost reduction, increased customer satisfaction, and improved system and application efficiencies. Experienced in providing pre-sales technical expertise to meet end user project objectives to sales team and to customers. A warm, congenial, engaging individual who works to create an environment which fosters respect, open communications, and integrity.

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Lori Kelledjian — Service Delivery Manager at OnX in Toronto, ON, CA | Unifers