Aditya Lohia
Customer Experience Associate @Scotiabank
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WORK HISTORY
Customer Experience Associate @Scotiabank
EDUCATION
Kundan Vidya Mandir
12th grade , Non Medical(Physics, Chemistry, Maths)
Algoma University
Bachelor of computer science , Computer Science
ABOUT ADITYA LOHIA
Customer-focused Financial Services professional with 2+ years of experience delivering advice-based solutions in fast-paced, client-facing environments. Proven ability to build trust, uncover client needs, and recommend suitable solutions while maintaining high standards of accuracy, compliance, and confidentiality.Currently working as Sales Consultant at Bell Canada, where I consistently support customers with everyday transactions, account changes, digital platform education, and issue resolution. Known for strong communication, relationship management, and the ability to perform under pressure while delivering a positive customer experience. Previously worked in high-volume outbound roles supporting Rogers and Fido, handling 80+ daily interactions and achieving 150%+ performance targets through structured needs analysis and ethical sales practices.Academically, I hold a Bachelor’s degree in Computer Science and am currently completing the Investment Funds in Canada (IFIC) certification through CSI. I’m actively pursuing opportunities as a Customer Service Representative or Financial Services Representative within retail banking, where I can combine my customer experience, sales discipline, and growing financial knowledge to help clients feel confident, supported, and set up for long-term success.
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