Logan Palacio

Consultant @Protiviti

Chicago, IL, US

Played a key role in launching and developing a Quality Assurance (QA) department focused on cloud security controls for a major U.S. bank. Led the creation of process documentation and proposed enhancements that reduced review time by 2–3 hours per case.• Led a use case reassessment initiative under a tight deadline, collaborating with various teams across the organization to deliver results on time. Successfully coordinated efforts to ensure alignment with internal standards and regulatory expectations.• Utilized advanced Excel functions and a deep understanding of QA processes to build automation solutions that streamlined the review process. Developed tools that saved the client significant time and effort while maintaining high standards of quality. Additionally, automated month-to-month metric reporting, reducing the process from several days to just a handful of hours.