Lou M.

Renewals Manager, IT Financial Management @IBM

San Francisco, CA, US

I manage a portfolio of clients across IBM’s Technology Business Management (TBM) and FinOps solutions, focusing on maximizing customer value, driving adoption, and closing high-value SaaS renewals.Key Responsibilities: • Own and grow a multi-million-dollar renewal book of business, with a focus on retention, upsell, and cross-sell opportunities across IBM’s SaaS offerings. • Build strategic relationships with senior IT, Finance, and Operations leaders to align IBM solutions with business goals and demonstrate ongoing ROI. • Leverage IBM Apptio to help clients make informed technology investment decisions, optimize IT spend, and implement TBM and FinOps best practices. • Promote adoption of IBM Cloudability, enabling customers to track, manage, and forecast cloud spend across AWS, Azure, and GCP environments. • Support customers using IBM Kubecost, providing Kubernetes cost visibility and enabling engineering teams to better manage containerized workloads. • Drive engagement with IBM Targetprocess, enhancing agile portfolio management and helping clients align product delivery with strategic business outcomes. • Accurately forecast renewals, manage contract negotiations, and lead cross-functional collaboration to deliver client success and revenue retention.