Lovelina Massand
VP, Client Partner @Netcracker Technology
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WORK HISTORY
VP, Client Partner @Netcracker Technology
US
Enterprise executive leading strategic client and partner ecosystems across large-scale, mission-critical digital transformation programs for global service providers. Focused on long-term value creation, ecosystem collaboration, and executive alignment.• Own end-to-end client engagement for strategic accounts, integrating sales leadership, program delivery, and executive relationship management into a single accountable model.• Serve as the primary executive interface for clients and partners, ensuring alignment across business objectives, delivery commitments, and transformation outcomes.• Lead commercial strategy and deal governance, while maintaining accountability for delivery quality, client satisfaction, and long-term value realization.• Partner closely with delivery, product, and operations leadership to ensure predictable execution at enterprise scale across complex, multi-year programs.
EDUCATION
St. Stephen's College, Delhi
B.S., Computer Science
Harvard University
Network Communication Protocols
Institute of Management Technology, Ghaziabad
MBA, Dual Specialisation in Systems & Marketing
RAMJAS PUBLIC SCHOOL
High School Diploma
Brandeis University
Information Technology Project Management
Guru Gobind Singh Indraprastha University
M S - MCA, Computer Science
SKILLS
ABOUT LOVELINA MASSAND
With over 25 years of experience in telecom and technology, I specialize in leading large-scale accounts, digital transformation initiatives, and customer success partnerships. At Amdocs, I serve as the Customer Business Executive for the Comcast B2B account, focusing on strategic growth, profitability, and strengthening long-term partnerships. My expertise spans Telecom BSS, cross-functional team leadership, and coaching, enabling effective collaboration and sustained customer satisfaction. My career has been defined by driving impactful change with resilience, trust, and measurable outcomes. I am committed to aligning technology with business objectives, fostering innovation, and delivering value through collaborative leadership and strategic account management.
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