Lloyd Spencer
Head of Retention Customer Relations Executive @Cawleys Waste & Resource Management
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WORK HISTORY
Head of Retention Customer Relations Executive @Cawleys Waste & Resource Management
Full management responsibility for the Retention department, including strategic planning, performance management, and oversight of all client retention activities.• Lead retention initiatives for high-value accounts across three key depots: Luton, Wellingborough, and Milton Keynes, ensuring contract continuity and client satisfaction.• Drive continuous improvement in customer experience, working cross-functionally to align operational delivery with client expectations.• Analyse account performance and trends to identify opportunities for added value and long-term partnership development.
EDUCATION
Epping Forest College
B-tec 1st Business & Finance, B-tec 1st in Computing
Tom Hood High School
English Language, English Literature, Maths, Physiology, Chemistry, Geography, Art, Computing
ABOUT LLOYD SPENCER
18 years Field Sales Experience• 10+ years in Business/Account management • 4 years Directory print and online ‘advertising’ sales experience (BT Phone Book)• 12+ yrs Waste Management Solutions experience• IT Literate• Lead and Dynamic Presentation skills • Structurally Sales and Account Management trained• Uses a Consultative demonstrable sales approach• Consistent target improver • Strong new business generator, with ability to lead a team • Excellent communicator and negotiator • Experienced in leading service area teams in business to consumer sales• Works on own initiative
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