Lyssaun Hutchins
Senior Manager - Cs Vendor Management Vcg @Verizon
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WORK HISTORY
Senior Manager - Cs Vendor Management Vcg @Verizon
US
Led both virtual and on-site support initiatives for various outsourced vendor locations, ensuring seamless execution of programs and surpassing performance targets by 103%. Defined and communicated the goals and responsibilities of the vendor program, fostering a culture of accountability and driving improvements in overall vendor performance. Identified and addressed critical training gaps, which resulted in higher training completion rates and enhanced operational efficiency.Evaluated program opportunities and implemented strategic action plans, leading to month-over-month increases in customer satisfaction scores.Partnered with training leaders to enhance the new hire experience by implementing innovative onboarding strategies. We improved training materials and engagement activities, ensuring new employees felt supported while aligning with our PSO goals and the customer service philosophy of sell, serve, save.
EDUCATION
Point Park University
Bachelor's degree, Information Technology and management
ICM School of Applied Business
Associate's degree, Network Engineering and Computer Mgmt.
ABOUT LYSSAUN HUTCHINS
With over 16 years of experience in the telecommunications industry, Lyssaun is well-acquainted with fast-paced environments, customer excellence, adaptability, and hard work.Since 2014, she has held leadership positions at Verizon, where she employs a direct yet compassionate approach to leadership. She takes pride in her ability to quickly build trust and relationships.Lyssaun is a strong advocate for volunteerism, mentorship, and personal development. In 2021, she volunteered over 60 hours on various projects, including True2U, where she mentored eighth graders in the Cleveland Metropolitan Area School District on career pathing and high school selection. She also participated in NAF, helping young women create and develop innovative business models through a website aimed at creating future job opportunities for women.Lyssaun has been involved in several esteemed groups, including- Milestone Circles Program at the Nasdaq Entrepreneurial Center- Women of the World 2024- Sister2Sister Core Team Member- Your Voice Matters Wave 10- Women of Wireless 2017- Women of Wireless Champion- Women of the World 20••••22- BOLD Erg- WAVE Erg- UNITED ErgAdditionally, she has been recognized as a Winner\'s Circle recipient in 2014 and a Race to the Finish (President\'s Cabinet) recipient in 2021, along with numerous performance and customer experience awards.Lyssaun is a proud boy mom and cat mom. She also serves as a notary public and has been a member of her community’s HOA board for the past four years.
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