Lisat Mathew
Customer Service Assistant @Marks and Spencer
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WORK HISTORY
Customer Service Assistant @Marks and Spencer
Leeds, GB
Provide exceptional customer service by greeting customers, assisting with menu selections, and addressing inquiries, concerns, and complaints. Prepare and serve food and beverages according to established recipes and quality standards, ensuring cleanliness and hygiene in food preparation areas.Processed customer payments accurately, provide correct change, and maintain cleanliness and organization in the cafe area.Collaborate with team members and communicate effectively with kitchen staff to ensure efficient service. Upheld company policies and procedures, including those related to food safety and hygiene, and demonstrated flexibility in adapting to changing work schedules and tasks.
EDUCATION
Providence Women's College, Kozhikode
Bachelor's degree
The University of Huddersfield
Master's in Data Analytics
ABOUT LISAT MATHEW
MSc Data Analytics graduate from the University of Huddersfield, equipped with a solid foundation in Statistical analysis, Excel, Machine Learning, and AI. Currently leveraging customer service expertise as a Customer Assistant at M&S while passionately pursuing opportunities to transition into a Data Analyst role. Proficient in analyzing complex, large datasets (Big Data), deriving actionable insights, and implementing data-driven strategies to optimize business processes and drive growth. Skilled in Excel, Python, R, SQL, and various data visualization tools to effectively communicate findings and facilitate informed decision-making.🤝 Proactive team player with a knack for problem-solving and a keen eye for detail, committed to continuous learning and professional development in the dynamic field of data analytics. Open to exciting opportunities where I can apply my analytical skills and contribute to driving innovation through data-driven solutions. Let\'s connect!
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