Lisa McLaine

Client Executive @Unisys

Lisa is an Executive Advisor to her clients, helping them with: • Large-scale, strategically important programs • IT Cost Management and Organizational Restructuring • Large-scale Transformations, including OCM Lisa leads sales, delivery, client satisfaction and financial management for one of Unisys’s most strategic clients – a $35B healthcare provider. For this client, Lisa has achieved a 10/10 CSAT two years in a row and has sold and implemented: • Digital Experience Management (DEX) and End User Experience (EUX) management and monitoring, along with 1E Tachyon on devices • Upgraded and/or replaced 85K end user devices across many different hospitals and care sites in the middle of the pandemic • Transformation and implementation of the IT service desk, supporting end users • Creation and Implementation of an onshore Service Desk, supporting VIPs and Doctors • Transformation of Asset Management and Implementation of ServiceNow’s Discovery, Hardware Asset Mgt (HAM) and CMDB for over asset CI’s– significantly improving overall Asset Management by over 40% • SCCM management of end user devices Has led sales, delivery, client satisfaction and financial management for a $30B+ healthcare provider and a strategic federal government contractor. Is a turnaround specialist. In one year, Lisa delivered 179% of her revenue quota and 10X her margin quota. In addition, Lisa won $60M in new scope. She also delivered a perfect 10/10 CSAT score for one client and turned the other client\'s CSAT from a 5/10 the prior year to a 9/10.