Lisa Hayes

Sr Business Solutions Consultant @Molina Healthcare

Fond du Lac, WI, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2024 — Present

Sr Business Solutions Consultant @Molina Healthcare

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EDUCATION

1986 — 1990

University of Wisconsin-Madison

BA, Sociology and Criminal Justice

SKILLS

Contact CentersCustomer ServiceCoachingCross-Functional Team LeadershipLeadershipPerformance ManagementCrmStaff DevelopmentProject ManagementBankingCall CentersStrategyCustomer SatisfactionManagementSales ManagementCall CenterStrategic PlanningCustomer Experience

ABOUT LISA HAYES

Cross-Functional Leader with over 15 years of experience managing a multi-media contact center in exceeding business targets and executing on exceptional service. A strong background in managing teams through change, leading peers to elevate the customer experience, researching and implementing business technologies, strategic and financial planning. Trusted decision-maker able to balance organizational needs with those of customers and employees. Motivated by maximizing outcomes - taking something or someone that is great to exceptional.

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Lisa Hayes — Sr Business Solutions Consultant at Molina Healthcare in Fond du Lac, WI, US | Unifers