Lisa Faieta
Senior Account Manager @Northern
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WORK HISTORY
Senior Account Manager @Northern
Lead client partner for Public Sector and Commercial clients, overseeing day-to-day relationships and providing both strategic direction and technical guidance. Work closely with cross-functional teams to deliver high-performing digital solutions that align with each client’s business goals- Strengthen client partnerships through proactive strategy, innovation, and growth planning- Lead client onboarding and budget approvals, ensuring seamless integration into agency workflows- Prepare and deliver tailored proposals, SOWs, and presentations that align client needs with agency expertise- Conduct quarterly business reviews (QBRs) to assess performance, identify opportunities, and drive satisfaction- Grow accounts organically through upselling, cross-selling, and collaboration with sales and delivery teams- Provide subject matter expertise on complex, large-scale projects and guide clients through technical decisions- Support RFPs and pre-sales efforts by shaping solutions, developing pitches, and positioning the agency effectively- Foster a collaborative, high-performance environment by mentoring peers and championing client success
EDUCATION
Ted Rogers School of Management - Toronto Metropolitan University
Master of Business Administration - MBA
McGill University
B. Mus., Music Performance
SKILLS
ABOUT LISA FAIETA
Account Management is where client services, sales, and project leadership collide. My focus is simple: find and deliver value. In practice, this includes uncovering business needs, strategizing delivery, leading teams, making business- and customer-focused decisions, and delivering tailored, impactful solutions.My past experience leading sales and customer service teams and scaling service offerings has given me a strong foundation for this work. I\'m currently a Senior Account Manager at Northern, delivering measurable outcomes for public sector and commercial clients. Core competencies include account growth, client retention, managing large-scale CMS projects, digital strategy, and AI readiness and integration.By fostering trusted relationships and leading cross-functional collaboration, our team has maintained a 90%+ renewal rate while aligning digital strategies with client goals. I\'m passionate about combining consultative approaches and innovative solutions to support organizational growth and transformation. I\'m especially skilled in scoping new opportunities, overseeing complex project delivery, and ensuring client success through tailored strategies.
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