Lisa C.

Collections Manager @Elite Technology

Led implementation of Tesorio, modernizing collections from spreadsheet-based processes to automated workflows, real-time reporting, and scalable best practices-Built and managed a team of Collections Specialists, reducing AR aging by 15–25% and lowering >90- day balances by 25–40%-Drove collections strategy and cash outcomes in partnership with the CFO and Finance leadership, improving DSO by 10–20 days and forecast accuracy-Established cross-functional escalation and billing resolution workflows across Billing, Legal, Sales, Services, Support, and Customer Success to support the company’s transition from a large enterprise parent to a mid-size SaaS model