Linh Nguyen

Localization Program Manager @PayPal

San Jose, CA, US

PayPal\'s mission is to democratize financial services. We believe every person has the right to participate fully in the global economy. To achieve this, we are aligned across the company around one central vision: to make the movement and management of money as simple, secure, and affordable as possible. As a Localization Program Manager, I strategize and implement localization for product, marketing, and notifications content that serves PayPal customers in over 200+ countries. This comes with a heavy focus on internal and external team collaboration and a constant awareness on improving the customer experience- Led end-to-end localization efforts for PayPal.com Consumer marketing pages into 7 markets – achieving on-time translation delivery and uncompromised quality with a focus on hyper-localized and market-relevant product translations- Define localization processes for notifications content to set clear expectations and responsibilities with partner teams and reduce time-to-resolution

Middlebury Institute of International Studies at Monterey

Master of Arts - MA, Translation and Localization Management

University of California, Berkeley

Bachelor of Arts - BA, Sociology