Lingchong M.

Product Manager - Rx Platform @Walgreens Boots Alliance

Deerfield, IL, US

Defined the Product Strategy and Roadmap for an end-to-end Rx price optimization engine, leveraging machine learning to automate optimal retail pricing and achieve $100M–$120M in annual gross profit; Spearheaded the whole end-to-end product cycle from ideation to MLOps design to product release, and post-release impact reporting future enhancement opportunities. • Orchestrated cross-functional squads to launch machine-learning-powered Rx pickup time optimizations across omni-channels, reducing pickup delays by 10%, improving customer satisfaction by 25%(NPS), and saving ~$20M per year in labor costs; Directed scope alignment with partner teams, managed expectations and reported status updates to senior leadership, and navigated through high-stakes stakeholder communications during critical incidents.• Modernized prescriber profile management systems by integrating internal/external APIs and workflow automation, reducing non-compliant fines by $5M per year and increasing process efficiency by 40%; led both internal and external (vendors) cross-functional workstreams.

Northwestern University

Master of Business Administration - MBA, Markting, Data Analytics, Manageing Organizations

Ohio University

Bachelor of Science (BS), Chemical Engineering

University of Cincinnati

Master of Science (MS), Business Analytics

University of Cincinnati

Master of Engineering (MEng), Chemical Engineering