Emilie Cheung
Customer Service Representative @LCBO
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WORK HISTORY
Customer Service Representative @LCBO
Toronto, ON, CA
Industry: Retail / Customer ExperienceProvided exceptional customer service and personalized product recommendations to a diverse clientele in a fast-paced, regulated retail environment.
EDUCATION
The University of Hong Kong
Master of Science - MS, Electronic Commerce & Internet Computing (Faculty of Engineering)
Cornell University
Certification, Marketing Strategy for Business Leaders
University of California, Berkeley
Bachelor of Arts (Honors), Anthropology
Foothill College
Associate of Arts (High Honors), Communication and Media Studies
ABOUT EMILIE CHEUNG
I’m Emilie — a digital marketing strategist with over a decade of B2B & B2C experience helping brands grow across Asia, the US, and now Canada.I’ve led campaigns from both the agency and in-house side, working with fintech innovators, iconic consumer brands, and fast-scaling eCommerce startups. Whether it’s launching full-funnel programs, building retention journeys, or analyzing performance data, I bring a blend of human-centric and data-drive approach to every project.I specialize in: Performance marketing (SEM, paid social, programmatic)CRM & retentionCross-functional stakeholder alignmentData-driven insights (GA, Excel, Looker Studio, Tableau)Marketing strategies that work in regulated or high-compliance environmentsI’m certified across Google platforms, DV360, Hubspot, and SEMrush. Currently gaining front-line Canadian experience through roles at LCBO and local non-profits while continuing to consult and mentor in digital marketing. I’m passionate about human-first storytelling, smart media buying, and helping brands connect meaningfully with their audiences.Let’s connect if you’re hiring!
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