Anmol Sandhu
Customer Service Representative @LCBO
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WORK HISTORY
Customer Service Representative @LCBO
Responsibilities:1.**Customer Assistance**: Greet customers and assist them in finding products, answering questions, and providing recommendations.2.**Sales Transactions**: Process sales transactions accurately using the point-of-sale (POS) system, handle cash, credit, and debit payments.3.**Product Knowledge**: Maintain an up-to-date knowledge of LCBO products, including new arrivals, promotions, and product locations.4.**Inventory Management**: Assist in stocking shelves, organizing displays, and conducting inventory checks to ensure products are available and correctly priced.5.**Compliance**: Adhere to all LCBO policies and procedures, including responsible service of alcohol and verifying customer age for legal compliance.6.**Store Maintenance**: Ensure the store is clean, organized, and safe for customers and staff.7.**Team Collaboration**: Work collaboratively with other team members to achieve store goals and provide a seamless customer experience.8.**Problem Resolution**: Address and resolve customer complaints or issues in a professional and courteous manner.9.**Promotions and Marketing**: Support store promotions and marketing initiatives by setting up displays and informing customers about special offers.10.**Training**: Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
EDUCATION
Jan Nayak Ch. Devi Lal Vidyapeeth, Sirsa
Bachelor's degree
George Brown College
Cloud computing
York University
Cyber security operations
ABOUT ANMOL SANDHU
With a strong foundation in computer science and specialized post-graduate certificate in Cloud Computing and Cybersecurity Operations from George Brown College and York university, I am a budding IT professional equipped to tackle the complexities of today\'s digital threats. My educational journey is complemented by hands-on projects where I have demonstrated my ability to analyze, respond, and prevent cyber threats using state-of-the-art tools such as Wireshark, Snort, and Splunk.During my time at Armada Defense Corp, I significantly improved the security posture of various endpoints by patching severe vulnerabilities and increasing the security score from 49% to 84%. This role required a thorough understanding of Microsoft Intune and Defender for endpoints, alongside a proactive approach in monitoring and securing network and system operations.I am currently seeking entry-level opportunities in cloud computing and cybersecurity where I can apply my skills in network security, incident response, and security compliance to further enhance organizational resilience against cyber threats. I am particularly interested in roles that allow me to continue learning and growing within these dynamic fields, contributing to effective security solutions.Let\'s connect! I am eager to bring my background in cybersecurity and cloud computing to your team and contribute to your success.
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