Lindsey Stickline
Program Manager - Customer Experience @HP
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WORK HISTORY
Program Manager - Customer Experience @HP
Fort Collins, CO, US
Manage the execution of improvement and expansion initiatives associated with HP\'s customer experience measurement systems and processes (Medallia & Qualtrics platforms)• Facilitate stakeholder alignment sessions, translate business needs into actionable requirements, and stand up new survey programs for new entities within the business, ensuring a streamlined end-to-end customer view with consistent KPIs across the business• Develop customer journey maps to identify key painpoints/gaps to inform program requirements. • Work with internal and external partners on ongoing implementation and refinement of the software and data systems used to collect and share cx data collected from HP customers• Manage project timeline, tasks, milestone and budget, ensuring timely delivery of project requirements
EDUCATION
Belmont University
BBA, Finance, Finance and Music Business emphasis
Belmont University
Bachelor's degree, Finance, General
SKILLS
ABOUT LINDSEY STICKLINE
I’m a Customer Experience Program Manager passionate about enhancing customer experiences through effective feedback programs. With a knack for identifying key \"Moments of Truth,\" I use data to drive improvements in satisfaction and loyalty. At Hewlett Packard, I design and execute customer feedback initiatives, collaborating with diverse, cross-functional teams to turn insights into action. I love building strong relationships and translating business needs into practical strategies. With experience in both tech and hospitality, I bring a well-rounded perspective to the customer experience field.
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