Lindsay Christy
Senior Project Manager @Prodapt
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WORK HISTORY
Senior Project Manager @Prodapt
Chennai, IN
Led recruitment, onboarding, and management of support team members, scaling the function to meet growing business demands• Designed and optimized technical support workflows, SLAs, and escalation processes to enhance customer resolution efficiency• Collaborated closely with engineering and product teams to troubleshoot and resolve customer issues, ensuring swift and effective problem-solving• Provided hands-on support by actively participating in customer issue resolution, ensuring technical challenges were addressed promptly• Implemented support tools, structured knowledge bases, and developed reporting frameworks to improve operational visibility and decision-making• Establishes weekly meeting to review project status and formulate action items• Applied deep technical understanding of infrastructure, cloud services, and enterprise software to diagnose and resolve critical technical issues
EDUCATION
ICFAI University
Master of Business Administration - MBA
Department of Technical Examination-Government of Kerala
Diploma of Education
Gurukul Vidyapeeth Open University
Bachelor of Arts - BA
SKILLS
ABOUT LINDSAY CHRISTY
Skilled and result-driven professional with 20 years of experience within the IT and…
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