Linda Desrochers
Senior Customer Success Manager Vision Vantagepoint Customer Enablement at Deltek @Deltek
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WORK HISTORY
Senior Customer Success Manager Vision Vantagepoint Customer Enablement at Deltek @Deltek
Herndon, VA, US
Identify and understand client’s needs and educate them on training, additional resources and product knowledge.• Answer any questions the customer may have about available products and services.• Listen to customer concerns and complaints with the goal of identifying the causes of the problem.• Select appropriate responses to customer issues and work quickly to resolve them.• Refer advanced cases to management for resolution, providing background information as necessary.• Maintain and regularly update financial account information using computer software programs.
EDUCATION
New Hampshire College Nashua, NH
Pursued a B.S. degree, Business Administration and Management, General
SKILLS
ABOUT LINDA DESROCHERS
I am results-driven sales professional with over 20 + years of high-touch account management, business development and territory growth. Excellent relationship building skills.
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