Linda Awuku
Customer Service Specialist Technical Helpdesk Analyst @Bart & Associates, Inc.
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WORK HISTORY
Customer Service Specialist Technical Helpdesk Analyst @Bart & Associates, Inc.
US
Respond immediately to users requesting assistance by telephone or email, and record and validate customer\'s contact information.• Ensure technical problems are clearly defined with a precise description of the problem being encountered• Provide password resets.• Perform initial system diagnosis and resolution or reassign to appropriate Salesforce queue for resolution.• Track Salesforce tickets to resolution and notifying user when resolved.• Record problem resolution and receive confirmation from customer of resolution.• Supporting the customer with data analysis regarding trends and possible enhancements gathered through standard help desk call operations.• Provide continuous improvement and enhancements to the customer’s technical support process.
EDUCATION
University of Maryland Global Campus
Bachelor's degree
University of Maryland Global Campus
Master's degree
ABOUT LINDA AWUKU
At Bart & Associates, my focus lies in leveraging extensive technical support expertise…
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