Lina Orjuela
Customer Solutions Operations Analyst @Airship
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WORK HISTORY
Customer Solutions Operations Analyst @Airship
Increased available time tracking data by 60% for consultant allocation and hiring planning-Produced Salesforce and GSheets reports and dashboards to improve consultant portfolio visibility all while optimizing Salesforce for the Customer Solutions team specifically-Upgraded the manual Pre-Sales Customer Handoff process to include automated SFDC Approval processes to expedite Consultant Assignment process-Manage the intake, resourcing, status and revenue recognition reporting for all Airship Solutions projects-Provide project management oversight for key delivery functions and maintain reporting on the functional areas within the Solutions team (e.g. support team metrics)-Balance the use of business metrics and resource activities, project status dashboards, resource availability, and implementation of project management tools and techniques
EDUCATION
Rutgers University
Bachelor's degree, Major in Chemistry, Minor in Italian Studies
ABOUT LINA ORJUELA
As a passionate Customer Success operator, I am dedicated to shaping outstanding customer experiences through meticulous data-driven decisions and customer feedback. I bring expertise in fostering customer adoption, retention, and growth by way of creating and building efficient processes and scaling Customer Success teams. Thriving in ambiguity and fast-paced environments, I excel in both early-stage startups, along with Enterprise companies, leveraging cross-functional skills and teams with a customer-centric mindset.My two guiding pillars are transparency and accountability. I bring these pillars with me in any position that I perform in. I am eager to create, iterate and have an impact in my next role. I\'m looking forward to building and innovating in the ever-evolving tech landscape, and creating success stories from the ground up.
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