James W.
Technical Support Engineer @Airship
New York, NY, US
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+91 *********19
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WORK HISTORY
Apr 2021 — Present
Technical Support Engineer @Airship
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Aid in helping customers utilize our Software Development Kit. Made several test sites in order to replicate user inquiries and issues. Work directly with our dev team to relay beneficial information to customers. Responsible for knowledge of all parts of the platform. Query our backend services to find essential information to reinforce best practices when using our implementation, as well as investigate delays in messaging.
ABOUT JAMES W.
As a Software Engineer with a background in customer service, I can boil down complex…
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