Lily Collins
Content Engineer @Unum
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WORK HISTORY
Content Engineer @Unum
EDUCATION
Lake Forest College
Bachelor's degree
Waynflete School
High School
Università Cattolica del Sacro Cuore
Playwriting and Screenwriting
SKILLS
ABOUT LILY COLLINS
8+ years of experience simplifying complex systems into clear, user-centered content. My work spans UX writing, enablement resources, API documentation, and technical marketing content, with a focus on driving adoption and reducing friction across the customer journey.At WEX, I support the electric vehicle division by creating customer-facing documentation, onboarding resources, and internal enablement tools that have reduced expert escalations by 85% and onboarded 4,500+ customers across four EV products. I also lead company-wide initiatives, from chairing the Writers’ Community of Practice to hosting the Plugged In EV webinar series that builds alignment across 450+ internal attendees.I’m passionate about content governance, scalable knowledge management, and AI-assisted documentation that accelerates team efficiency and raises quality standards. Whether working with product managers, designers, or engineers, I thrive in cross-functional environments where every message matters.
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